Privacy Policy & Terms of Service

Privacy Policy

Aikoor AI (“Aikoor,” “we,” “us”) provides a premium intelligence platform for modern organizations. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access our website, platform, APIs, and related services (the “Services”).

Information We Collect

• Account information: name, business email, job title, company, and authentication identifiers.
• Usage data: device information, IP address, browser type, interactions, and feature usage.
• Customer content: data, files, prompts, and outputs you submit to the Services.
• Support data: messages, tickets, and diagnostic details when you contact us.

How We Use Information

• Provide, operate, and improve the Services.
• Authenticate users and maintain account security.
• Respond to requests and provide customer support.
• Analyze product performance and service reliability.
• Comply with legal obligations and enforce our terms.

AI Processing and Customer Content

Customer content is processed to deliver requested functionality, including summarization, forecasting, and automation. We do not use customer content to train public models. Enterprise customers may opt into private model tuning under a separate agreement.

Legal Bases

We process personal data based on contractual necessity, legitimate interests, consent where required, and legal compliance.

Sharing and Disclosure

We share data with trusted subprocessors that provide hosting, analytics, security, and customer support. We may disclose information to comply with law, protect rights, or in connection with corporate transactions.

Security

We apply industry-standard technical and organizational safeguards, including encryption in transit, access controls, and audit logging. No system is 100% secure; please use strong credentials and keep access restricted.

Data Retention

We retain personal data only as long as necessary to provide the Services, meet legal requirements, or resolve disputes. Retention periods may vary by customer contract.

International Transfers

Your information may be processed in jurisdictions outside your own. We use appropriate safeguards such as standard contractual clauses where required.

Your Rights

You may request access, correction, deletion, or portability of your personal data, and object to certain processing. To exercise these rights, contact us at privacy@aikoor.ai.

Cookies and Tracking

We use essential cookies to operate the Services and limited analytics to improve performance. You can control cookies through browser settings.

Contact

Questions about privacy can be sent to privacy@aikoor.ai or by mail to Aikoor AI, 450 Lexington Ave, New York, NY 10017.

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Aikoor’s Services. By using the Services, you agree to these Terms.

Eligibility and Accounts

You must be at least 18 years old and authorized to bind your organization. You are responsible for maintaining the confidentiality of your account credentials.

Use of the Services

• Use the Services only for lawful business purposes.
• Do not reverse engineer, interfere with, or disrupt the Services.
• Do not upload or generate unlawful, harmful, or infringing content.
• Do not use the Services to build a competing product.

Customer Content and AI Outputs

You retain ownership of your content. You are responsible for the accuracy and legality of your inputs. Outputs are generated automatically and should be reviewed by qualified personnel before relying on them for critical decisions.

Subscription, Fees, and Taxes

Paid plans are billed in advance and are non-refundable except as required by law or stated in a written agreement. You are responsible for applicable taxes.

Beta Features

Beta features are provided “as is” and may be modified or discontinued at any time.

Suspension and Termination

We may suspend or terminate access for violations of these Terms or to protect the Services. You may stop using the Services at any time.

Disclaimers

The Services are provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, Aikoor is not liable for indirect, incidental, special, or consequential damages. Our aggregate liability will not exceed the amounts paid by you to Aikoor in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold Aikoor harmless from claims arising out of your use of the Services or violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Contact

Questions about these Terms can be sent to legal@aikoor.ai.